Refund policy

Returns & Refunds Policy
All our products are personalised and made to order, so we can't accept returns or give refunds for change of mind.

We will always put things right if:

Your item was personalised incorrectly by us
Your item arrives damaged or faulty

How to report a problem
Please contact us within 14 days of delivery. Email info@pbwcreations.co.uk with your order number, a description of the issue and photos of the item and packaging. We'll offer a replacement or a refund to your original payment method, and cover return postage where needed.
What we can't refund
We can't offer refunds where the item matches the details you supplied, including spelling or design errors in the text or artwork you submitted. Please check your personalisation carefully before ordering.
This policy doesn't affect your statutory rights under the Consumer Rights Act 2015.