Shipping policy
🚚 Shipping & Payment Information – PBW Creations
Effective Date:03/08/2025
At PBW Creations, we aim to deliver your custom items safely, promptly, and with full transparency. Below you'll find details on our shipping methods, delivery timelines, and payment options.
1. 📦 Shipping Methods
We currently offer UK domestic delivery only via the following services:
|
Carrier |
Delivery Type |
Notes |
|---|---|---|
|
InPost |
Locker to Home Address |
Items are dispatched to your registered home address via InPost. |
|
Evri |
Home Delivery |
Direct delivery to your home address. |
- We do not offer international shipping at this time.
- Delivery times vary by location and carrier, but most orders arrive within 3–5 business days after dispatch.
- Tracking information is provided once your order ships.
2. 🕒 Order Processing
- Orders are processed within 1–2 business days of payment confirmation.
- Custom artwork may require additional time for preparation and approval.
- Orders placed after 5pm or on weekends will be processed the next business day.
3. 💳 Payment Options
We accept secure online payments via:
- Credit/Debit Cards (Visa, Mastercard, etc.)
- PayPal
- Apple Pay / Google Pay (where supported)
All payments are processed through PCI-compliant platforms. PBW Creations does not store full card details.
4. 📬 Delivery Issues
- If your parcel is delayed or lost, please contact us promptly so we can assist.
- PBW Creations is not liable for delays caused by courier services or incorrect address details.
- Please ensure your shipping address is accurate at checkout.